So I stayed at the Cosmopolitan Hotel in Las Vegas last week for the annual Inc. Magazine GrowCo Conference. Unfortunately, I had forgotten to bring my iPhone charger, so I flagged down the first employee who I could find in the hallway and asked if she could help me out.
Here's what she said: "Let me see what I can do...and, is it OK to just bring the charger to your room if I find one?" Sure, I said. "OK, here's my card. Call my mobile if there's no charger when you get back to your room so I can personally take cake care of it, if need be." That's service, I thought.
Two hours later, I make it back to my room and find an iPhone charger, PLUGGED IN AND ALREADY CHARGING MY PHONE!
Thank you. That's more than service, that's thoughtful service!
Two hours later, I make it back to my room and find an iPhone charger, PLUGGED IN AND ALREADY CHARGING MY PHONE!
Thank you. That's more than service, that's thoughtful service!
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